Refund policy

Our Happy Pet Promise

We want you and your pet to love your order. If something isn't right, contact us at lianarozental2008@gmail.com and we'll make it right.

30-day returns

You can request a return within 30 days after your order is delivered. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please contact us before sending anything back – items sent back without a return authorization can't be accepted. We'll reply with the return address and instructions.

For change-of-mind returns, return shipping is paid by the customer. For hygiene reasons, grooming items that have been used can't be returned unless they arrived damaged or defective.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund – at no cost to you, and usually without needing the item back.

Lost or late orders

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of purchase, contact us and we'll reship it or refund you in full.

Cancellations

You can cancel for a full refund any time before your order ships. Orders move quickly, so please email us as soon as possible.

Refunds

Once your return is received and inspected (or your claim is approved), we'll notify you and refund your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges

The fastest way to get a different color or size is to return the item you have and place a new order for the one you want.